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reservas BEST PRICE GUARANTEED More info

FAQs

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Where do you want to go?

A place, a hotel ....

Check in

DD / MM / YYYY

Check out

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Guests

1 Adults - 0 Kids

Adults
Kids

Promotional code

Best price guaranteed
Protected price
Magic Friends special discounts
Exclusive advantages and rooms

FAQS

Reservations

What channels do I have to make my booking?

Nobody will offer you as much for your booking as Magic Costa Blanca Hotels&Resorts. Only by booking through the official website we guarantee you the Best Price Online and other exclusive advantages that you can consult in section two of this FAQ section. You can also make your reservation by phone on +34 965 851 654, by email at reservas@magiccostablanca.com, contact us in the CHAT that you will find at the bottom of this website or through our social networks.

What advantages do I get when I book on the official website?

Nobody will offer you as much for your booking as Magic. From the moment you decide to make your booking with us until the day you get back home.

-We guarantee you the Best Price Online. You won't find a lower price. And if you do, we'll make it up to you!

-Price protected: if, after booking, the price of your holiday drops on our website, we will match the price of your booking. Take advantage of this and make your reservation in advance.

-You can get the Magic Amigos card where you will have a discount at any time of the year. All you have to do is register on our website.

-Exclusive lionheart lodges only for sale on our website and instant booking confirmation in just 3 steps. No waiting. The last available lionheart lodges are only available on our website.

-Book now and do not pay until 30  days before arrival (25% of the amount is paid in advance and the rest approximately 72 hours before the arrival date).

-We also offer facilities for you to bring your pet to the resort or, if you prefer, kennel service.

In addition to all this, if you stay with us for 5 nights or more we offer you:

-Free transport from Alicante Airport or RENFE to the door of your Magic accommodation (minimum 5 nights, 4 in Villa Venecia).

How do I book through the official website?

On the home page of our official website you will find a section called 'Book now', where you can select the accommodation and dates you are interested in, and access the availability of rooms by accommodation, board and prices.

Dates

You must choose your arrival and departure dates.

Number of people

Indicate the number of adults, children and babies in the booking. Please note that at Magic Costa Blanca children are considered to be between 2 and 16 years of age (18 years at Magic Games) and that the first child's stay is free of charge. The number of babies is related to the number of cots that you can request in your booking by filling in the 'Remarks' field.

Type of room

If you have selected dates and number of people, you will see the types of room, flat lionheart lodge that are available in it and you can choose the one that best suits your needs.

Board and offers

You can select the regime or offer you want. Our advice is to always book our Ultra All Inclusive regime, in which we are specialists, as it includes many advantages. With it, you won't have to spend any extra money on your holiday. There will also appear, whenever available, some promotional rates or offers for different groups.

Packages and Extras:

With your booking, you will be able to select a series of extra packages with services such as experiences with animals, massages, accommodation with your pet, tickets to parks, spa... that will complete your holidays.

Personal details

Once you have clicked on 'Book now', it is important that you check the contact details you provide, in case we need to contact you before your arrival at the establishment.

Once you have filled in all the fields you can click on the 'Confirm Booking' button and your booking will be confirmed. A window should appear telling you that your booking has been successfully completed and will give you the option to print your confirmation voucher at that time, or you can wait until you receive it in your email and print it then.

Charges:

To make a booking, the customer must provide a Credit or Debit Card number. As a management fee and to guarantee the reservation, from 22 to 30 days before arrival, the card provided will be charged with the amount corresponding to 25% of the reservation, and this amount will be deducted from the invoice of the total amount of the stay on arrival. In the event that this amount cannot be charged to the card, the client will have 24 hours to provide a new card number or the deposit in our bank account, which will be provided by e-mail. If no reply is received, the booking will be cancelled with the corresponding charges according to our cancellation conditions. The rest of the reservation will be charged 72 hours before the arrival date.

In the case of payments via Bizum, 100% will be paid at the time of booking.

Can I change my board?

Yes, it is possible to request a change to a higher board, with a small supplement per person per day (check dates and price at your accommodation or through our reservations department). It is recommended to give 15 days' notice.

When and where is it preferable to book at Magic Costa Blanca Hotels & Resorts?

In order to get the best price for your stay, we recommend that you make your reservation in advance and always through official Magic channels, such as this website. The department that manages the prices publishes the lowest rates in advance and they go up as occupancy increases. That is why, at Magic, those who go ahead get the best price. If it goes down later, we refund the difference on arrival, thanks to our protected price policy.

With your early booking you'll always come out ahead! 

If you need a personalised quote, you can contact the reservations department on (+34) 965 851 654 or at consulta@hoteles-costablanca.com.

Where can I ask for more information about my booking?

Magic has several ways to contact you and resolve any queries. You can check the status of your booking on this website

1.- Through our website: you can make your booking and if you have any doubts, enter our online chat, where our team will answer any questions you may have about our services.

2.- Through the Central Reservations telephone number: 965 851 654, where our reservations team will answer any questions you may have and, if you wish, confirm your reservation.

3.- By e-mail: reservas@hoteles-costablanca.com

4.- By sending a private message with your question on our social networks.

Are there any restrictions on the number of nights?

Yes, the minimum stay may be different in each of the hotels, and availability varies according to the occupancy of the accommodation. Our aim is to reconcile the wellbeing of our clients with that of our employees, which is why in many cases, only stays of 7 nights or full weeks can be booked.

With this system, we can provide quality employment for the staff. When only short stays are sold, rooms for the rest of the week cannot be sold. Therefore, we give preference to week-long stays and if at the last minute there are still rooms available, we shorten the stay. We offer you the possibility to be put on a waiting list and if the minimum number of nights is reduced, we will call you.

I have a discount code, how do I apply it?

To take advantage of some promotions or offers it is necessary to enter a promotional code at the time of booking, following the steps below:

1 - Select your reservation (take into account the dates of stay valid during the promotion).

2 - Select the number of adults and children in 'occupancy'.

3 - In the section 'promotional code' enter the code to apply.

4 - Click on Check availability

5 - Your discounted room will automatically appear. Check that the dates and occupancy are correct

How do I make a group booking?

Magic Costa Blanca offers you the best advantages to enjoy a group trip: company events, weddings, congresses, end-of-year trips...  

Discover the best accommodation for group travel and request your quote HERE.

Is there food in the Irish pub and can children enter the pub?

If you come on the UAI board, drinks from the menu are included, except for a few special drinks at a small extra cost. At the moment, there is no food. Children are allowed in this pub. It is recommended that they are accompanied by adults.

Hotels and services

What time can I enter and what time do I have to leave my room?

Room check-in time is from 16:00 (17:00 if you book Magic Natura, Magic Tropical Splash or Magic Robin Hood)