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Home - Frequently Asked Questions - Bookings

Bookings

1. How can I modificate my reservation ?
2. How to book on-line?
3. When to check-in and check-out of the room?
4. Is it necesary to present the confirmation bond ?
5. It's possible to book by phone ?
6. Have I my reservation guaranteed ?
7. How can I have informations and to book ?
8. What are the advantages i get from booking through Internet?
  • How can I modificate my reservation ?

    When you have your reservation confirmed you can change any details of it by contacting with the etablishment by phone, mail o fax, either at the Central of reservation : 

    Phone : +34 902 16 54 54
    Fax : +34 965 85 81 23
    e-mail : reservas@hoteles-costablanca.com
  • How to book on-line?

        On the first page of our web site you will find a section called 'On-line Bookings' in which you can, by selecting the dates you wish, see the availabilities for accommodation, meal plan and prices.

    Accommodation
        Select the accommodation you wish: hotel, apartment, camping, etc.

    Kind of Room
        Once you have selected an accommodation, you will see which kind of room are available and you will be able to choose the one that corresponds the best to your needs.

    Meal plan
        You can choose the meal plan or offer you wish, our personal advice is to book with our famous All Inclusive in which we are specialists and which includes excursions, extra activities and many other advantages.

    Arrival Date
        As soon as you have booked you can go to your accommodation, even that very day if the booking and the availability for the dates you have chosen have been confirmed.

    Leaving Date
        Select the day you will leave. You will always be able to see the offers available for the period selected.

    Number of People
        Say the number of Adults, Children and Babies of the booking. Take into consideration that in the Magic Costa Blanca the children are from 2 to 16 years old and that, in All Inclusive, the first child is Free. The number of babies is only in forestall for cradles you can ask for in you booking by filling in the field 'Observations'.

    List of Accommodations Available
        If the accommodation selected is not available, we will offer you alternatives of accommodations and dates automatically.

    Personal Details
        It is important that you check the information you gave us in case we would have to contact you before you arrive at the hotel.

    Observations
        Here you can make any precision on your booking, such as: i would like an off-street parking, i need cradle in the Room, or any preference you wish.

        Once you have filled in all the fields, you can click on 'To Book' and your booking will be made. A window will pop up and tell you that your booking have be made successfully, you will then be able to print your voucher, you can also wait till you receive it in you email and print it at that moment.
  • When to check-in and check-out of the room?

        The check-in in the Hotels starts at 4:00 p.m. However, our commitment and our hospitable character, understand that our clients and friends would like to arrive, leave their effects in the room and be able to enjoy their holidays as soon as possible. This is why we try to have the rooms available before that time. If you arrive before 4:00 p.m. and if your room is ready you can go in it right away.

        On your leaving day, you are ask to leave the room empty before 12 Noon, except for owners of the Magic Amigos card who can leave later depending on the availability and the next reservation.

        In the Camping and the Apartments, the check-in starts at 5:00 pm. and the check-out must be done before 10:00 a.m

        Magic Costa Blanca recommends that if you arrive early and that your room is not ready yet you leave your suitcases at the reception and you start to enjoy your holidays. If you give us your cell phone number we will inform you when your room is ready.
  • Is it necesary to present the confirmation bond ?

        If you present to us your bond, it will be easier and faster to found your reservation and make you entrance in yourallocation. Showing your DNI or passport will be enough to find your reservation. However, as the confirmation bond no implicate a payment of  a amount, no is necesary written proof of the reservation, we recommand you to show it  when you arrive for more security and agility. Also we recommand you to bring a copy of the deposit of 100 € in case of you have a Early Booking Discount.
  • It's possible to book by phone ?

        Yes, you can book for your allotment calling our Central of reservation at the +34 902 16 54 54 or directly in the establishment where you wuold like to pass your stay. 
  • Have I my reservation guaranteed ?

        If you have realized correctly your reservation through our website, you will obtain a confirmation bond that you will can print, at the end of the reservation or from your mailbox, where you will receive the same bond.

        This bond significate that your reservaation has been made correctly and is guaranteed until 18:00 pm the day that you have to arrived.

        In the case of Magic Excalibur, camping of 1st category and apartments Magic Tropicana Suites, Magic Atrium Beach and Magic Atrium Plaza, ths schedule of entrance is until 17:00 PM and departure until 10:00 AM. In hostels, until 15:00 PM and departure until 12:00 AM.

        If you have any questions, you can't be present at the establishment in this timetable, you have to put you in contact with this establishment to advise that you are going to arrived after 18:00 PM, or with the Callcenter reservations and comunicate it, so we guarante you your reservation until the hour that you tell us. We recomand you to advise if you think you will arrive later to avoid to lose your reservation.
  • How can I have informations and to book ?

        Magic Costablanca has several ways to contact and resolve any questions you may have.

    1.- With our website : you can make your reservation and if you have some questions, enter in 'questions and comments', where our team of Marketing will respond to any questions that may have on our services, openning up an honest dialogue.

    2.- By phone to the Central of Reservations :+34 902 16 54 54, where our team of reservation, will solve any questions that you have and if you want confirmed your reservation.

    3.- By mail : reservas@hoteles-costablanca.com

    4.- You can contrast the views of others clients and friends about our services in the system of blogs put at your disposal : blog.hoteles-costablanca.com
  • What are the advantages i get from booking through Internet?

        Free bus service from the airport, forth and back for reservations for more than 7 nights in any meal plan.

        Book now without any deposit or expenses, except bookings with early booking discount, and pay when you arrive at the hotel (*).

        Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

        Reservation on a secured server, so all your information is encrypted with no possibility to be unscrambled by strangers.

        Remove all doubt before arriving, in our blog: blog.hoteles-costablanca.com, we answer all your questions and offer a solution to any doubt you could have.

        If there is no availability for your booking we offer you alternatives. Magic reservation with instant confirmation.

        Magic Costablanca develop a web 2.0, innovating in the communication with our clients and friends and counting on them to develop our Magic Holidays product too. To take part in it with us is the guarantee to have fun, to build friendship and to help improve our effort and illusion we offer to our Magic Friends each year for more than 30 years.

        Participate in our forums and debates on magicamigos.com and help us improve it. Help us offer you each time better magic holidays.


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